Support
We're here to help. Reach out to our team or browse the frequently asked questions below.
You can also email us directly at support@eliterefs.com
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Frequently Asked Questions
What is Elite Ref?
Elite Ref is a professional platform built for sports federations and governing bodies to manage, train, evaluate, and develop their referees and match officials. It brings together e-learning, match management, fitness tracking, performance analytics, and video meetings in one unified system.
How do I create an account?
Accounts are provisioned by your federation or organization administrator. If you believe you should have access, please contact your federation directly or reach out to us using the form above.
How do I reset my password?
On the login screen, tap "Forgot password?" and enter the email address associated with your account. You will receive a password reset link via email. If you do not receive the email, check your spam folder or contact your federation administrator.
Which devices and platforms are supported?
Elite Ref is available on iOS (iPhone and iPad), Android, and as a web application accessible from any modern browser. Your federation administrator manages access through the web-based admin dashboard.
How do I contact my federation administrator?
Your federation administrator is the person who invited you to the platform. If you are unsure who to contact, you can use the contact form above and we will help connect you with the right person.
Is my data secure?
Yes. Elite Ref is built with security and privacy at its core. All data is encrypted in transit and at rest. We comply with GDPR and operate under strict data processing agreements with each federation. For full details, see our Privacy Policy.
How do I report a bug or request a feature?
Use the contact form above and select "Technical Problem" to report a bug, or "Feature Request" to suggest an improvement. Please include as much detail as possible so we can assist you effectively.